Operations Manual

Planning your travel? We've got all the options covered.

For events at the Exhibition Centre, head to our Clarendon Street entrance. If you're heading to the Convention Centre, make your way to Convention Centre Place, between Pan Pacific Melbourne and DFO South Wharf.

Wilson Parking offers flexible rates and secure underground parking at the Exhibition Centre.

It also has accessible parking with lift access up to Door 1, 6 and 10 in the Exhibition Centre.

Book online to secure your spot at Wilson Parking .

Additional parking is available at South Wharf Retail car park , Siddeley St car park , Freeway car park or Montague Street car park .

See the car park locations below:

Southern Cross Station is closest. Take tram routes 96, 109, or 12 to stop 124A Casino/MCEC/Clarendon Street outside our Clarendon Street entrance or walk 10 mins to reach our venue.

All metropolitan trains are wheelchair accessible and have allocated spaces for passengers using mobility aids.

Tram routes 96, 109, and 12 will take you to stop 124A Casino/MCEC/Clarendon Street which is outside our Clarendon Street entrance.

Routes 70, 75, and the City Circle will take you to Stop 1 Spencer St/Flinders St, then you will need to make your way down Clarendon Street, generally a 5 minute walk.

Trams on routes 96 and 109 are usually low floor. To find out if the next tram at your stop will be a low-floor tram, look for the wheelchair symbol on tramTRACKER® . Low-floor trams have allocated spaces for passengers using wheelchairs or mobility aids.

Bus route 237 from Southern Cross Station stops at Eighteen Pence Lane/Lorimer Street, a short 10 minute walk from our Convention Centre Place entrance.

Bike hoops are available at South Wharf Promenade (Exhibition Centre) and Convention Centre Place (Convention Centre). With over 2700 bicycle hoops scattered across the city, it's a convenient way to travel to our venue.

Find a taxi rank/rideshare drop-off pick-up point just outside the Convention Centre Place entrance.

Grab a taxi or rideshare from your terminal and get dropped off at the Convention Centre Place entrance.

Or take the Skybus to Southern Cross Station, then transfer to the tram or walk 10 minutes to our Clarendon Street entrance.

MCEC has three loading docks with access to:

• Convention Centre - Get Directions

• Exhibition Centre Doors 1–10 – Get Directions

• Exhibition Centre Doors 11–13 – Get Directions

All loading docks:

• Are accessed from Normanby Road.

• Do not allow vehicles to park at any time.

• Have a 30-minute parking limit for drop-off/pick-up of goods during the move-in/move-out period.

To be accepted, all event deliveries must:

• Be delivered by courier or freight forwarder to the loading docks.

• Be received on-site by an exhibitor stand representative. We are unable to sign possession of goods on your behalf.

• Have the correct delivery label attached. If you are an exhibitor or supplier, your event organiser will supply this.

The Convention Centre Loading Dock provides access to:

• Plenary

• Melbourne Room

• Meeting Rooms

Location

It’s located on the lower ground level of the Convention Centre. - View Map

Getting There

• Enter through slip lane 5, off Normanby Road.

• Continue straight, heading underground.

• Proceed to the roller door.

• Press the intercom and speak with security to gain entrance.

• Need assistance? Call the MCC dock phone on 9235 8386 .

Need to Know

• The loading dock is completely weather protected.

• Three loading dock levellers enable vehicles to load and unload to Plenary at floor level.

• There’s a truck lift to provide easy access to all levels of the Convention Centre.

Required Labels

• You must download and attach this label to every item delivered to the loading dock: Download the Convention Centre loading dock delivery label [0.13mb]

• You must download and attach this label to every outbound MCC freight item before collection from the loading dock: Download the Convention Centre event freight pickup label [0.08mb]

The Exhibition Centre Doors 1–10 provide access to:

• Exhibition Bays 1–20

• Clarendon Auditorium

• Clarendon Rooms

Location

• It’s located at the rear of the Exhibition Centre. View Map

Getting There

• Enter through slip lanes 3 and 4, off Normanby Road.

• Continue straight to the boom gate at Gate 3.

• If the gate is unmanned, press the intercom and speak with security to gain entry.

• Need assistance? Call the MEC dock phone on 9235 8385 .

Need to Know

• It runs the full length of the building and services.

• Traffic flows in one direction only.

Required Labels

• You must download and attach this label to every item delivered to the loading dock Download the Exhibition Centre loading dock delivery label [0.15mb] [0.15mb]

Eureka Loading Dock is for events in Exhibition Centre Doors 11–13, which provides access to:

• Exhibition Bays 21–26

• Goldfields Theatre

• Goldfields Event Space

• Sovereign Room

• Courtyard Rooms

• Eureka Rooms

Location

• It’s located at the rear of the Exhibition Centre Doors 11–13. View Map 

Getting There

• Enter through slip lanes 3 and 4, off Normanby Road.

• Continue left, then head left again at the first pillar to Gate 5.

• If the gate is closed, press the intercom and speak with security to gain entry.

• Progress up the ramp to access Doors 11–13 and Eureka Dock.

• Need assistance? Call the Eureka Loading Dock phone 9235 8385 .

Need to Know

• It runs the full length of the building.

• Traffic flows in one direction only.

Required Labels

• You must download and attach this label to every item delivered to the loading dock: Download the Exhibition Centre loading dock delivery label [0.15mb]  [0.15mb]  

Welcome to our cash-free zone! Please use electronic payment methods when inside the venue.

Need cash? ATMs are conveniently located on the concourse of Melbourne Exhibition Centre near Door 4.

Stay connected and productive at our charging stations conveniently placed throughout the venue.

Find them at Shed Café, Plenary Lounge, Goldfields Café + Bar, and behind the Sovereign Room staircase and Door 17 staircase.

Are you looking to store your coat, pram, or luggage?

Visit our Customer Service desk at Convention Centre Place, and our friendly staff will happily assist you.

Our Conditions of Entry ensure a safe and inclusive environment for everyone who visits. They outline acceptable behaviour, health and safety measures, and conditions for filming and photography.

For parents and children, our Parent Rooms provide a comfortable and private space equipped for changing or feeding.

Located in both the Convention and Exhibition Centres.

Visit our prayer rooms located in Melbourne Convention Centre. 

Enjoy free Wi-Fi throughout the venue.

Some events offer a dedicated premium network; event organisers will provide you with the network name and password if applicable.