Melbourne Convention and Exhibition Centre (MCEC) Acknowledges the Traditional Owners of Narrm, the Wurundjeri Woi Wurrung people of the Kulin Nation. We pay our respects to their Elders past and present, and to Elders of all First Nations communities that visit MCEC.

Emergency procedures

Learn how to stay safe with our emergency procedures. Follow these guidelines for a fast and effective response.

Be prepared

In any emergency, notify your event security provider immediately or dial 6666 from the nearest internal phone (or +61 3 9235 8333 from any phone). MCEC Security Control Centre will dial 000 to coordinate emergency service response as required.

For non-emergency security enquiries, dial ext. 8333 (or +61 3 9235 8333 from any phone).


Familiarise yourself with the nearest fire exit and follow the warden’s instructions. Do not use the lifts. Please note that only trained security personnel or wardens are permitted to use fire extinguishers.

Medical emergencies

In any medical emergency, notify your event security or first aid provider immediately. You can also report first aid/medical incidents to the Security Control Centre by calling 6666 from an internal phone or +61 3 9235 8333 .

Shelter within the venue

Some emergencies require you to stay indoors. If this happens, find a safe place away from windows or doors and wait for instruction from the wardens or security.

Outside view of the columns of the Exhibition Building, looking towards the tram stop near Crown. Tall buildings are in the distance and a green bush is blurry in the foreground.


In the event of an emergency, one of two alarms may sound:

Alert alarm: “Beep! Beep! Beep!”

If you hear the alert alarm, remain where you are and wait for further instructions

Evacuation alarm: “Whoop! Whoop!”

If you hear the evacuation alarm, leave the building immediately. A warden will direct you to the safest evacuation point and let you know if/when it is safe to return.

Inside view of the Convention Centre. One man walks across the black and white tile floor. Large wood panelling in an abstract shape is to the left and large windows with an escalator in front is to the right.

Evacuation assembly areas

Additional information on organising events can be found in the event planning guides.

Explore more

Venue induction

Safety is our priority. Whether you're an event organiser, contractor, exhibitor, or onsite during setup/breakdown, ensure a secure work environment by completing the venue induction 72 hours before arrival.

How to complete compulsory venue induction
VenueSafe information

MCEC is using the VenueSafe plan to keep things COVIDSafe. The guidelines allow events to take place securely with flexible safety measures. Download the VenueSafe plan for a quick reference.

Explore our VenueSafe plan
Resources for exhibitors

Are you planning an MCEC exhibition? Elevate your exhibit and dive into our valuable resources, covering everything from timelines and catering to technology options and on-stand activities.

The go-to page for exhibitors